HICOCA is a national high-tech enterprise, honored as a research center for packing machine of flour products by Ministry of Agriculture. Leading enterprise of Qingdao agriculture industries, Emerging enterprise of strategic importance, Research center of Qingdao enterprises, recommended as a potential enterprise to be list on Sci-Tech innovation board by Qingdao government.
HICOCA has independent manufacturing base for large scale equipment, which is equipped with advanced manufacturing equipments such as laser cutting center from German, standing processing center, OTC robot welding, FANUC robot. HICOCA has import and export business right, established not only professional research & development, design and production system, but also client-centered marketing and service system. HICOCA has attained ISO9001 certification, and GB/T2949-2013 Enterprise Intellectual Property Management System, till now HICOCA possessed more than 200 patents, 2 PCT patents, which include 30+ invention patents, 9 software copyrights, 2 trademark privileges. Numbers of HICOCA’s products are internationally advanced, as a result, HICOCA has gained a global sales network reaching more than 11 countries and regions. Meanwhile we have established partnership with enterprises from Netherlands, Japan and South Korea to develop food packing technology.
Our service
Pre-sales service: With project planning department, the technical personnel will match the request of pre-sales customer's factory layout designing, pre-production forecast, product structure planning, equipment selection and other services. There are three major marketing areas in the east, central and western regions. One-on-one service needs of a customer.
After-sales service can provide on-site equipment installation guidance, free training for users to operate equipment and maintenance. HICOCA has set up a professional team of service engineers to solve all kinds of problems raised by users through remote operation, telephone communication, video connection, live connection, on-site service, etc., and provide customers with accurate service by establishing customer files to solve customers' worries.
HICOCA launched the after-sales spare ponentes store strategy, according to the return visit at regular intervals, we will record the problems raised by customers and form a benign communication mechanism, so we can suggest solutions immediately to client’s problems. We have also developed an after-sales engineer training mechanism to continuously improve the technical level, service level and communication skills of the engineers.
HICOCA 400 Service Hotline is ready for 24 hours, sincerely looking forward your calling.
